Sales Policy
Cancellation
- For wholesale purchase, cancellation notice must be submitted either by phone/email no later than 24 hours after the order is placed. During this period if an order has not been sent to the warehouse for processing yet then we can cancel the order. However, due to the high cost of fulfillment and restocking operations, if the order has already gone into the processing period then any cancellation will incur a 25% restocking fee. We advised our customers to please make sure you identify the handbags that you wish to purchase before completing the transaction.
Backorder/Out of stock items
- Please note that due to our large selection of products and fast overturn rate, it is sometimes not possible for us to fulfill 100% of the order. The missing items are either out of stock or in backorder/discontinued status. We will ship out whatever we have in stock and will ONLY charge on the products that we have shipped out. You will NOT be charged for the items that are out of stock or backorder/discontinued and the shipping cost will be adjusted accordingly. For the missing items, manufacturers may/may not restock the items until a much later date. Therefore, in order to avoid long delays, the order is considered as completed unless otherwise specified.
Large Order
- Order that is more than $1000 is considered as large order. For payment with credit card, we will have to charge the full amount as a deposit to process the order. For wire transfer, money order, and pay pal payment must be paid in full before processing. COD for large order must have a credit card on file.
Special/Custom Order
- special custom order requested by the customer will not be refundable or exchangeable unless product is damaged during transit. Order with special order status will be communicated to the customer for approval prior to processing.
Product Condition
- All products are examined and sold NEW to our customers. We work closely with our suppliers/manufacturers in order to get the latest and newest products to you. Please note that sometimes the packaging may be distorted due to shipping conditions beyond our control.
Order Processing
- It takes about 1-5 business days to process your order. We will make every attempt to ship your items on the same day you placed the order if they are in stock. Your shipping methods "Ground, 3 Day Select, 2nd Day Air, Next Day, or International" will apply after we processed your order. For large orders, we may utilize common freight carriers instead. We now have an "availability" status indicator for each product so that you can estimate when the order will be shipped. If you purchase a combination of products with different availability status please use the longest duration as guidelines. Delays may occur due to backorder, out of stock, or discontinued items.
Order Status
- Order statuses are updated on an ongoing basis.
Pricing
- All prices are subject to change without prior notice.
Liability
- Sixavehandbag.com will not be responsible or liable for any labor, or incidental or consequential damage of any kind as the result of the product usage. Buyer shall assume the responsibility for operating the product in a safe manner and acknowledge any product risk. In no event shall our liability exceed the cost of the goods.
Return Policy
- Saicshop.com will replace the product(s) or issue refunds at no cost to the customers if the product(s) is delivered under one of these 2 conditions.
Wrong product - If you get the wrong part due to our shipping mistake, please notify us immediately and we will arrange for you to return the incorrect parts (at our expense) and we will ship you the correct part or give you a full refund (including shipping charges).
Defective Product - If you received a defective product, please notify us immediately and we will assign a RMA for you to return the product (at our expense) back to us. After we have examined and confirmed the defective product well ship out the replacement right away.
Please note that no returns will be accepted without RMA Any refused shipment sent back to saicshop.com does not constitute the right to a refund or credit. The customer will have to make arrangements with saicshop.com to receive the refused shipment again. All refused shipment returned to saicshop.com for credit is subject to a 25% re-stocking fee and deduction of shipping cost.
Products returns or refunds will be made only if the return meets the above guidelines. Product returned without adherence to the above conditions will result in the return of the product to the customer and additional shipping/handling charge to the customer.
14 Days Return Procedures. NO RETURN WILL BE ACCEPTED AFTER 14 DAYS, REGARDLESS OF REASON FOR RETURN.
All return item must be accompanied by a Return Merchandise Authorization (RMA) number. You have 14 days from the day you have received your product to file for a return with the guidelines below. This return is subject to a 25% restocking fee. You can request a RMA number by sending an email to tommy@sixavehandbag.comwith the following information :
Your name
Your phone number
Your billing address
Your e-mail address
Your original order number
Reasons for returning the item
Note: Returns without a Return Authorization Number will be refused.
In the return package, please include a copy of your email invoice and write your RMA number on the outside of the box.
Please note that a RMA number is only valid for 14 days after its issuance, therefore merchandise cannot be returned after the RMA number expires.
Credit back to your credit card will take anywhere from 10~30 days to appear on your credit card from the day we issued the credit, depending on your bank’s business practice.
Shipping Policy
The goal of saicshop.com is to provide a wide selection of handbags products 24 hours-a-day. We will make every attempt to ship your order in the same day the order is placed. Our normal order processing time is between 1 to 5 business days. Delays may occur for products on back order, in limited availability or on special order. Orders placed on weekends or holidays are processed on the next business day.
We understand that you as customers have your own deadlines to meet, and we will try our best to meet those deadlines. However, due to the high turnover rate of the products, there are times when deadlines just could not be met. We apologize in advance for such inconvenience. Please make sure you place your order well in advance so that the chances for missing the deadlines are minimal.
Our products are shipped using standard Ground, 3-Day Select, or 2nd Day Air. Sixavehandbag.com shipping fees are equal to UPS/FedEx shipping costs based on the weight of the item(s) ordered. If your shipping charge shows 0 for your order, it means you order will be calculated at a later time. We will contact you by email/phone to notify you of the exact shipping charge before processing your order. For orders over 150 pounds, saicshop.com will ship via common freight carriers.
Shipments that are refused or undeliverable will be subject to a restocking fee of 25%, in addition to applicable shipping, transaction and insurance fees. Furthermore, any shipments returned "REFUSED" for any reason will be permanently dropped as a distributor and no further shipments will be made. Saicshop.com does not ship to APO, P.O. Box and FPO addresses.
Regarding to the lost packages:
1. The packages got lost during transition - the carrier (FedEx/UPS) only reimburse up to US$100.00 per package. We are not liable for the lost of packages.
2. The package safely delivered to your assigned address or leave in front door - we/ the carriers are not be responsible for the lost package(s).
3. If you feel it is not safe to leave the package(s) in front door, please request the "signature required" service ( extra $2.00 per package) or buy the insurance (1% of the insured amount)
For shipping cost, please follow the guidelines below:
AL CT DE FL GA KY LA MA MD ME MS NC NH NJ NY PA RI SC TN VA VT WV - $1.00 per Handbag to ship Ground
AR IA IL IN KS MI MN MO ND NE OH OK SD WI - $1.50 per Handbag to ship Ground
AZ CA CO ID MT NM NV OR TX UT WA WY - $2.00 per Handbag to ship Ground
Standard Ground Delivery -- basic shipping charge plus @5.00 per each additional box with the maximum size of 22"x14"x12" 3 to 7 business days
2nd Day Air -- basic shipping charge plus additional $25.00 and @20.00 per each additional box with the maximum size of 12"x12"x12" 2 business days
3 Days select -- basic shipping charge plus additional $15.00 and @12.00 per each additional box with the maximum size of 12"x12"x12"3 business days.
Payment Methods
Sixavehandbag.com accepts the following payment methods:
1) Prepaid Wholesale Account
2) Credit Cards - VISA, MasterCard, Discover, and American Express
Your credit card will be charged once your order is shipped. Your current billings address and phone information must be included with every order. For safety and security reasons, orders will be shipped to the billing address only, unless your shipping address is on file with your credit card company as an alternate shipping address.
3) Company Checks, Cashiers checks or Money Orders payable to: Six Ave Import Corp
Please notes that your order will be processed once we have received the cashier check or money order. For company check, we will process the order once the check is cleared from the bank.
4) COD
We accept COD from established customers only. New customers must use other methods for purchase. COD payment can be in the form of cashier check, money order, or company check.
For all COD orders, we will need to keep a record of your credit card information for security purpose. Any refused COD order will incur a 25% restocking fee and the appropriate shipping cost.
5) Wire Transfer- Instructions will be given via a confirmation email once an order is placed.
THESE TERMS, POLICIES AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE.
